Get Trained for One of the Hottest Career Options – Call Center Jobs

The Call Center Interview Preparation & Training Program by Scinext Skills is a job-oriented skill training designed for students and job seekers who want to start or grow their career in Domestic & International Call Centers (BPO/KPO/Customer Support).

Who Should Enroll

• Freshers looking for quick job placement

• Graduates & undergraduates

• Candidates applying for BPO / Call Center jobs

• Students with average English but high potential

• Anyone preparing for domestic or international voice processes

By the end of this Call Center Training Program, you will be able to:

• Clearly explain what a call center is and how it works

• Understand outsourcing concepts and global business models

• Differentiate between inbound and outbound processes

• Identify various types of call centers and their roles

• Understand career growth opportunities in the call center industry

• Perform confidently in call center job interviews

• Communicate professionally with recruiters and customers

What You Will Learn (Training Outcomes)

Call Center Training Module – 22 Hours

Module 1: Introduction to Call Centers (3 Hrs)

• What exactly is a call center?

• Evolution of the call center industry

• Domestic vs International call centers

• Voice, non-voice & blended processes

Frequently asked questions

Module 1: Introduction to Call Centers (3 Hours)

• What exactly is a call center?

• Evolution of the call center industry

• Domestic vs International call centers

• Voice, non-voice & blended processes

Module 2: Outsourcing & Global Business Model (3 Hours)

• What is outsourcing and offshoring?

• Why companies outsource call center operations

• How outsourcing benefits organizations and employees

• India’s role in the global BPO industry

Module 3: Inbound & Outbound Call Center Operations (4 Hours)

• Functioning of inbound call centers

• Functioning of outbound call centers

• Customer support, sales, retention & collections

• Call flow understanding

Module 4: Types of Call Centers & Career Opportunities (3 Hours)

• Customer service call centers

• Technical support centers

• Sales & telemarketing centers

• Healthcare, BFSI & e-commerce processes

• Career growth path: Agent → TL → Manager

Module 5: Call Center Operations & Performance Metrics (4 Hours)

• Eight basic operational functions of a call center

• Understanding KPIs: AHT, FCR, CSAT, Quality Score

• How performance impacts salary & promotions

• Employer expectations from call center agents

Module 6: Professional Communication & Agent Behavior (3 Hours)

• Customer handling skills

• Voice clarity, tone & confidence

• Listening skills & empathy

• Single most important actions agents can take to succeed

Module 7: Call Center Interview Preparation (2 Hours)

• Common call center interview questions

• How to answer confidently as a fresher

• HR & OPS round expectations

• Interview do’s and don’ts

Module 8: Mock Interviews & Practical Practice (2 Hours)

• Mock HR & voice interviews

• Role-play based call simulations

• Feedback & improvement guidance

• Final interview readiness check

Training Methodology

• Classroom / Online live training

• Industry-relevant examples

• Role-plays & mock interviews

• Simple English with professional approach

• Trainer-led feedback

Why Choose Scinext Skills for Call Center Training

• Job-focused & interview-oriented training

• Designed for Indian call center hiring standards

• Special support for freshers

• Practical learning, not theoretical

• Trusted skill development institute

Certification

On completion, students receive a Scinext Skills Call Center Interview Preparation Certificate, improving employability and recruiter confidence.

150+

15

Years of experience

Happy students